Refund policy
At Marvello, customer satisfaction is our highest priority. We want you to shop with complete confidence, knowing that every purchase is backed by our 30-Day Free Return & Refund Guarantee.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To qualify, the product should be unused, in its original condition, and returned with all original packaging, labels, and accessories whenever possible.
If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately. We will arrange a replacement or full refund at no additional cost.
How to Start a Return
To initiate a return, simply email support@marvello.space with:
- Your order number
- The reason for your return
- Photos of the item (if damaged or defective)
Our support team will review your request and provide detailed return instructions.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Exchanges
If you wish to exchange your soccer ball for another model or color, please contact us before returning the item. We will gladly assist whenever inventory is available.
Non-Returnable Items
Returns may not be accepted for products that:
- Show signs of misuse or intentional damage
- Are missing essential components
- Have been significantly altered after delivery
If you have any questions regarding returns, our support team is always ready to help.